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Health Benefits Trust Senior Program Manager - Benefits Administration

Company: SEIU 775 Benefits Group
Location: Myrtle Point
Posted on: November 22, 2022

Job Description:

*Who We Are: *SEIU 775 Benefits Group's mission is to improve the skills, health and stability of the caregiver workforce through innovation and high-quality benefits and programs.We partner with workers, employers and industry stakeholders to collectively solve workforce problems through innovation, creativity and an evidence-based approach. Together, we deliver high-quality benefits and services to support a growing caregiver workforce.We are a nonprofit - passionate about revolutionizing the future of in-home care, and are looking for others to join our smart, collaborative and kind team.*The Details: **Location: * Headquartered in Downtown Seattle, remote work possible from AZ, CA, CO, FL, OR, TN, VA, WA*Work Schedule: * Our typical business hours are 8:30-5:00 Monday-Friday.*Travel Requirements: * Up to 10%*Category: * Full-Time, FLSA Exempt, Regular, Union*Physical Requirements: * Must be able to sit and stand for long periods of the day.*About the Position: *The Senior Program Manager will lead work that builds on Trust strategy to increase the health and safety of our caregiver population through new benefits and access strategies, deepen participant benefit knowledge through communication, localization and trainings, and increase participant comfort and engagement with technology to allow HBT to enhance their experience with the Trust. They will also be the primary individual to help create new project plans in response to the ever-changing landscape of healthcare rules, regulations, and compliance requirements. The HBT Senior Program Manager centers our caregivers in our benefit and program development, considering social, institutional and systemic barriers to caregiver access and wellbeing. This role values strategic partnerships-both externally and internally-existing carriers and vendors, our existing employers, shared services teams, our Third-Party Administrator and caregivers themselves may have the expertise and context we need to understand and solve any given problem. This position reports to the Manager of Benefit Administration.*You Will: ** Lead with influence in a matrixed environment to drive work and projects between internal and external contributors, stakeholders, and partners; * Communicate progress on Trust initiatives, projects, metrics and risks to internal and external stakeholders; * Think strategically about healthcare problems within the caregiver population and use your knowledge of project management and process improvement strategies to develop and drive innovative solutions; * Implement specialprojects applying continuous process improvement principles; * Respond to changing healthcare rules and regulations to ensure the Health Benefits Trust is in compliance; * Work closely withTrust Third Party Administrator on operational issues that impact caregivers and act as an escalation pathway and Subject Matter Expert for Health Benefits Trust related matters; * Review relevant customer service trends and operational data to assess future program direction; * Be assigned otherduties commensurate with the level of this position.*You Will Need to Have: ** 3-5 years of experience in metric-based customer service or benefits administration; * Proven ability tomanage multiple projects simultaneously while paying strict attention to detail and leveraging cross functional resources; * Demonstrated workhistory of devising methods and processes to resolve complex or difficult issues that have broad potential impact; * Demonstrated critical thinking and analytical problem-solving skills, including the ability to think strategically about issues impacting caregivers and how we can creatively address them through health benefits, customer service processes, and program operations; * Strong oral and written communication skills with a focus on building and maintaining effective partnerships with key stakeholders; * Strong group facilitation skills, diplomacy, and ability to interface effectively with external partners and caregivers. Demonstrated experience facilitating meetings and the work of cross-functional teams; * Ability to function well in ambiguous environments, prioritize effectively, and set ambitious but attainable goals; * Proficient in Microsoft Office, Internet, websites, and browser; * Be willing to learn new technology such as our TPA Portal, Salesforce and advanced Excel; * Ability to work independently.*It Will Be Great if You Have: ** Bachelor's degree in applicable subject area; * Experience in project management; * Experience in thehealth industry*Statement of Affirmative Action*_SEIU 775 Benefits Group is proud to be an equal opportunity workplace and is an Affirmative Action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status._Job Type: Full-timePay: $80,069.54 $98,391.00 per yearBenefits:* 401(k)* Dental insurance* Health insurance* Life insurance* Paid time off* Parental leave* Professional development assistance* Retirement plan* Vision insuranceSchedule:* 8 hour shift* Monday to Friday* No nights* No weekendsWork Location: Remote

Keywords: SEIU 775 Benefits Group, Medford , Health Benefits Trust Senior Program Manager - Benefits Administration, Executive , Myrtle Point, Oregon

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