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Director of Field Operations

Company: GiGstreem
Location: Myrtle Point
Posted on: September 23, 2022

Job Description:

Overview

GiGstreem is a US based national Internet Service Provider, serving Residential (Single Family, MDU) and Commercial (MTU) clients with technology solutions in markets across the country. As a part of our growth and expansion, Gigstreem is looking to hire a Director of Field Operations to develop the strategic vision and oversee the organizational development of the Field Operations department.

Job Description

The Director of Field Operations is responsible for the leadership and management of GiGstreem's Field Operations overseeing end-to-end development, planning and execution of all GiGstreem field work, technical projects and support operations to ensure on-time and accurate completion while meeting all requirements and budget.

Responsibilities

  • Lead and manage all aspects of GiGstreem's field operations, including forecasting, staffing, scheduling and employee development.
  • Develop all department processes, systems, technical standards, procedures and KPIs to ensure the timely and efficient completion of all stages of GiGstreem work orders including surveys, quality audits, installations, trouble calls, outage response and plant maintenance.
  • Develop Quality Control standards and audit procedures to ensure the quality of build and service.
  • Develop technician and other team member requirements including job descriptions, skill requirements, and all training and certifications required.
  • Develop GiGstreem's training and certification program through establishment of initial training and continuing education requirements, leveraging internal and external resources.
  • Review, develop, and evaluate installation methods, equipment and materials to produce operating procedures that meet internal, industry and customer requirements.
  • Test and evaluate new installation and service methods, products and equipment to increase work order efficiencies.
  • Develop and maintain service partner/contractor relationships by evaluating performance of existing contractors and developing new market, regional and national relationships to augment internal resources and ensure adequate labor workforce for all GiGstreem field work nationwide.
  • Develop internal staffing, hiring, and third-party contractor plans, based on GiGstreem's construction and work order forecast, to ensure efficient labor and staffing to meet fluctuating work order demand.
  • Lead cross-functionally to facilitate company-wide cooperation towards the successful completion of all field work, technical projects and company goals.
  • Work with Vice President of Operations to produce quarterly and annual budgets, managing all department activities and expenses to meet budget goals.
  • Other duties as assigned by Vice President of Operations. Education/Experience/Skills Desired
    • 10+ years field experience within the telecommunications industry
    • 5+ years direct managing or leading the overall department responsible for installation of residential/commercial internet services and/or construction of network infrastructure.
    • 5+ years experience as a Senior Manager or Director.
    • Strong leadership skills and the ability to work as part of team, giving direction, implementing action and defining/measuring success.
    • Ability to identify project impacting critical issues and challenges and work with members of the Operations Management team to develop and implement successful solutions.
    • Knowledge of technologies and materials used in telecommunications site designs.
    • Good written and verbal communication skills; ability to effectively communicate with all employee and management levels.
    • Strong problem-solving skills and ability to adapt to escalations
    • Proven ability to efficiently multi-task in a fast-paced environment.
    • Ability to write routine reports and correspondence.
    • Proficient in the use of Microsoft Office: Project, Excel, Word, and PowerPoint.
    • Valid Driver's License and clean MTR
    • Travel may be required on a regular basis PI

Keywords: GiGstreem, Medford , Director of Field Operations, Executive , Myrtle Point, Oregon

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