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Relationship Manager, WordPress VIP (APAC)

Company: myGwork
Location: Myrtle Point
Posted on: August 7, 2022

Job Description:

The WordPress VIP team provides consulting, support, hosting, training, and other services to
some of the biggest and best WordPress sites on the web. Our clients include Facebook, Microsoft,
News Corp, FiveThirtyEight, Slack, and hundreds more.

Our team is part of Automattic , a distributed company with more than 1300
Automatticians in 75+ countries speaking 90+ different languages. -We-- - -re the people behind
WordPress.com , WooCommerce , Jetpack , Tumblr , Simplenote ,
Longreads , and more. Our common goal is to democratize publishing and commerce so that
anyone, anywhere can tell their story or sell their product.

We offer flexible, remote work arrangements allowing our team members to work when and where they
feel best. For this position, we're prioritizing applicants located in Asia-Pacific (APAC)
countries; ideally within time zones of UTC+5 through UTC+12. You'll be working with customers
located across Australia, India, and other countries located in APAC.

About the Role

The Relationship Manager role is responsible for customer retention and growth at WordPress VIP.
You are the point person for the business, procurement, and senior product teams running some of
the biggest WordPress sites on the web. You have the ability to view customer health holistically
and seek new opportunities within a current account.

You pride yourself in establishing long-term relationships and being the customer-- - -s trusted
advisor. - You understand that VIP and WordPress are the best partners to support your
customers-- - - content efforts.

Responsibilities:

Build and maintain strong relationships with a book of WordPress VIP clients, developing an
understanding of the business strategy

Develop high-impact strategies around customer retention and Net Revenue Retention

Identify and pursue strategic opportunities for growth within the accounts

Represent Automattic and WordPress VIP and build awareness of our products and services in
the customer-- - -s organization ie. WooCommerce, Parse.ly.

Steer complex pricing negotiations with key stakeholders

Support customers through their full journey from onboarding to expansion.

Proactively communicate needs, alerts, and statuses internally at WordPress VIP.

Requirements:

Several years of experience as a Relationship Manager, Customer Success Manager or Account
Manager

Experience communicating and negotiating with C-Suite and other senior executives and
stakeholders

High degree of emotional intelligence and customer empathy

Excellent communication skills; written, oral, and presentation

Experience meeting and exceeding Net Revenue Retention (NRR) and growth goals

Demonstrated ability to steer and de-escalate sensitive or tough customer situations

Ability to upskill in WordPress

Preferred Skills:

A deep understanding of Enterprise WordPress and our competitors

Prior experience in SaaS

Experience working in a distributed environment and with open-source software would be a
plus.

Prospective Relationship Managers will be evaluated by the Platform, Application, and Premier
RM teams.

#US

About Automattic

We are the people behind WordPress.com , WooCommerce , Tumblr ,
Simplenote , Jetpack , - Longreads , Day One , PocketCasts , and
more. We believe in making the web a better place.

We-- - -re a distributed company with more than 2000 Automatticians in 96 countries speaking 120+
different languages. We democratize publishing and commerce so anyone with a story can tell it,
and anyone with a product can sell it, regardless of income, gender, politics, language, or
country.

We believe in Open Source and the vast majority of our work is available under
the - GPL .

Diversity, Equity, and Inclusion at Automattic

We-- - -re improving diversity, equity, and inclusion in the tech industry. At Automattic, we want
people to love their work and show respect and empathy to all. We welcome differences and strive
to increase participation from traditionally underrepresented groups. Our DEI committee involves
Automatticians across the company and drives grassroots change. For example, this group has
helped facilitate private online spaces for affiliated Automatticians to gather and helps run a
monthly DEI People Lab series for further learning. Diversity, Equity and Inclusion is a priority
at Automattic, though our dedication influences far more than just Automatticians: We make our
products freely available and translate our products into and offer customer support in numerous
languages. We require unconscious bias training for our hiring teams and ensure our products are
accessible across different bandwidths and devices. Learn more about our dedication
to - diversity, equity, and inclusion -and our - Employee Resource
Groups .

This employer is a corporate member of
myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals,
students, inclusive employers & anyone who believes in workplace equality.

Keywords: myGwork, Medford , Relationship Manager, WordPress VIP (APAC), Executive , Myrtle Point, Oregon

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