Practice Manager II
Company: Advantage Dental Oral Health Center
Location: Camas Valley
Posted on: February 25, 2021
JOB TITLE: Practice Manager II
REPORTS TO: Regional Operations Manager/Director of Operation
Welcome to Preventistry-! We are revolutionizing oral health for
everyone by redefining prevention and care. A more effective health
care system requires a revolution in oral health care and
DentaQuest's affiliated practices are leading the way. The
affiliated practices are made up of Advantage Dental from
DentaQuest, Community Dental Care of Kentucky, Community Dental
Care of Texas, DentaQuest Oral Health Center, Gentech Dentist and
Sarrell Dental and Eye Centers. A revolution requires us to reach
beyond the dental chair to reshape the oral health system. We
address full-body health and its relationship with social and
cultural determinates by expanding access to care, the
affordability of care and implementing a greater focus on timely
prevention of dental disease, rather than intervention. DentaQuest
continues to create a strong partnership for optimizing health
system performance by adding an innovative approach to the delivery
of oral health care to its extensive experience as a leading dental
health benefits administrator. The people of DentaQuest have a
common purpose: we work together as one, with passion, perseverance
and focus to achieve a nation where no child suffers from the pain
of tooth decay, where adults keep all their teeth for their entire
lives, where every person has access to quality dental care.
DentaQuest's affiliated care delivery practices are made up of over
200 providers, over 80 practices across six states, with more than
700 employees providing care to over a quarter of a million
patients annually. Dedicated to our mission: To improve the oral
health of all. We harness our unique reach and insights to provide
patients with better care, timely education,greater access,
innovative solutions, and transformative system change. We call
this industry leading approach to dentistry - Preventistry-. JOB
The Practice Manager II will enthusiastically lead and manage
overall operations of the dental practice and support the mission
of DentaQuest Care Group. This position is accountable for
achieving yearly patient visit and revenue goals by attaining
sustainable business results for the practice. The Practice Manager
II contributes to DentaQuest Care Group's continued success by
passionately executing the company's business model; promoting the
company culture, mission and values; and ensuring consistent
compliance with all key company programs, operating initiatives,
and Quarterly Operational Audits. The Practice Manager II is
directly responsible for the management of the day-to-day business
operations through directing and developing a high performing
practice team and cultivating positive relationships with our
providers and employees. The Practice Manager II demonstrates
behaviors to drive superior levels of patient service and employee
satisfaction while striving continuously to improve results.
Follows and supports the CARE model for patient experience.
Leadership & Management
Oversees and manage practice business operations including key
performance measures and practice revenue and expenses with a 1 to
2 month outlook to include reforecasting.
Takes personal ownership of the practice by being a positive role
model through professional dress, demeanor, and language.
Fosters strong relationships with the team to ensure a commitment
to the CARE model for patient experience.
Leads by example and always motivates diverse teams with
self-confidence by exemplifying the company mission, values, and
Provides effective guidance and feedback to all operational areas
while developing a thorough knowledge of all departments and
Creates a respectful workplace and is accessible, open to new
ideas, and respectful of the opinions of others, fostering a
cooperative and collaborative environment.
Takes initiative, holding team and self-accountable to the highest
standards of performance and behavior.
Provides superior patient service and an exceptional patient
experience demonstrating responsiveness and sensitivity to patient
needs with urgency to resolve any patient dissatisfaction in
accordance with patient needs, company policies and procedures,
government regulations and dental board standards.
Adapts leadership style to effectively deal with different
situations and people, responding professionally when confronted
with changes, adversity, and other work-related pressures.
Listens, influences, and communicates with team effectively.
Proactively communicates with other departments including Finance,
Human Resources, Insurance, IT, Facilities, and Marketing, etc., to
ensure proper support for practice operation.
Participates in training new practice managers and leads strategy
discussions for regional practice managers.
The Practice Manager II primary responsibilities are patient
commitment, employee satisfaction, and establishing strong provider
Responsible for achieving all budgeted goals and objectives.
Demonstrates perseverance and a quality work ethic by a willingness
to learn and invest the time to achieve results.
Strives continuously to improve results by addressing coaching and
Ensures the practice operates by set forth standards to provide
maximized efficiency, improved patient flow, and a quality patient
Ability to oversee and manage practice business operations
including key performance measures and practice revenue and
expenses with a 1 to 2-month outlook to include reforecasting.
Ability to objectively assess current team members and provide
honest, constructive and consistent feedback.
Develops and retains key talent and ensures people have the ability
to grow and develop professionally.
Plays a key role in training and development of new team
Assesses the practice's talent needs and makes recommendations to
Ensure team is current and in compliance with all licensing and
certifications requirements and has completed required
Conducts employee evaluations under the guidance of Operations and
Patient Satisfaction & Retention
Demonstrate and encourage a patient focus in all practice
Foster strong relationships with patients to create connections and
influence patient retention.
Coordinate internal marketing efforts to encourage continuous
Work closely with Community Outreach Specialist to achieve
marketing initiatives and new patient targets.
Ensure appropriate follow through with patients to create lasting
Inspires enthusiasm during daily huddles and monthly meetings.
Develops close, trusting, and positive relationships with
Fosters an environment that encourages cooperation, teamwork and
unity, developing strong, positive relationships with team
Maximizes team performance through consistent and effective
coaching and feedback.
Acts as a team player and values others' opinions.
Confronts performance issues quickly and constructively.
Fosters teamwork and collaboration within the practice and region
to support company strategies.
Decision Making & Problem Solving
Assert sound judgement and make strategic decisions to positively
influence the practice's performance.
Proactively takes calculated risks and quickly implements changes
to improve operational performance.
Adapts to and promotes changes and ensures a positive outcome.
Anticipates and constructively resolves conflicts.
Involves the right people in developing alternatives and
Planning & Executional Effectiveness
Executes company standards, processes, and procedures to ensure
quality of service and a consistent patient experience.
Strategically plans and executes to achieve operational targets
while ensuring an exceptional patient experience and employee
Oversees patient scheduling to guarantee the practice meets or
exceeds budgeted targets and revenue goals.
Ensures the practice presents to company standards through
compliance with OSHA and regulatory practices.
Prioritizes, delegates work appropriately, and accomplishes
multiple tasks and priorities effectively focusing attention on
high impact and opportunity practices through follow-up, ensuring
successful execution in agreed- upon timeframes.
Ensures adequate stock of supplies for operation while adhering to
Clearly conveys concepts, initiatives, procedures with concise and
Effectively conducts meetings and makes presentations.
Actively listens and comprehends the issues and needs of
Clearly communicates issues and works collaboratively with
Thoughtful communicator and fosters open communication in both
group settings and one-on-one.
Interacts professionally and effectively through clear and concise
verbal and written communication.
Possesses understanding of all aspects of the business necessary to
perform the job.
Has a clear understanding of budgeting and overhead cost
Knows the geographic and competitive issues specific to region.
(i.e.; advertising, economy, people, etc.).
Maintains a safe working environment without compromise.
Understands business metrics, interprets financial statements, and
applies this knowledge to influence business outcomes.
High standards for integrity, honesty, professionalism, and work
Commitment to service excellence.
Ability to work independently while demonstrating excellent
organization and follow through.
Demonstrates flexible and efficient time management and ability to
Ability and willingness to move with purpose and a strong sense of
Self-motivated, positive, and enthusiastic.
Self- starter with a strong desire to exceed expectations and
capable of leading, directing, and supporting a team to achieve
Maintains confidentiality and discretion.
Ability to effectively work in collaboration with others to achieve
Willing to grow and be challenged.
A Bachelor's degree is preferred or commensurate work experience
that is typically achieved with multi-unit exposure.
3 years supervisory/management experience or equivalent to include
P&L management and oversight. Experience in management, ideally
in the healthcare and/or dental segments.
Previous customer service experience in retail, service, or
healthcare setting is preferred.
Computer Literacy, i.e.; Proficient with basic applications
including MS Outlook, Word, Excel, and PowerPoint.
Bilingual (Spanish) a plus, but not required.
Current CPR certification or ability to obtain within 30 days.
Ability to meet OSHA, CDC, ADA and HIPAA standards.
Ability to travel using personal car to cover other practice
locations as needed.
Occasional overnight including business meetings.
Requires the effective use of office equipment including, but not
limited to, computers, phones and printers.
Ability to sit at computer terminal for extended periods of
Ability to communicate via telephone.
Ability to communicate in an active office environment.
Ability to concentrate in an office environment that is active with
high voice levels and interruptions.
The specific statements shown in each section of this description
are not intended to be all-inclusive. They represent typical
elements and criteria necessary to successfully perform this
** In accordance with DentaQuest's Compliance Plan, employee must
conduct DQ business in accordance with applicable laws,
regulations, professional standards and ethical standards and
report potential compliance or ethical issues to manager or DQ's
Compliance Officer. **
DentaQuest's Affirmative Action Program affirms our commitment to
make reasonable accommodation to the known physical or mental
limitation of otherwise-qualified individuals with disabilities or
special disabled veterans, unless the accommodation would impose an
undue hardship on the operation of our business. Please see Human
Resources for additional information regarding this
Keywords: Advantage Dental Oral Health Center, Medford , Practice Manager II, Executive , Camas Valley, Oregon
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