Workforce Management/Real Time Operations - Supervisor

Company: 1-800-FLOWERS.COM, Inc.
Location: Medford
Posted on: February 14, 2020

Job Description:

Description The Supervisor of Real Time Operations leads the RTO team in attaining productivity and operational efficiencies by providing them with strategic/tactical direction on a daily basis. INDCH ESSENTIAL DUTIES AND RESPONSIBILITIES Provides daily leadership to RTO Analysts in terms of agent skilling, intraday Call Routing strategies, Real-Time Adherence management and Service Performance achievemen Develops RTO Analysts, particularly in the areas of communication skills and task management Provides management with Daily/Weekly/Monthly reports regarding Service Performance achievement Maintains operational consistency Monitors Enterprise Service Performance and allocates staff accordingly Facilitates resolution of operational issues Responsible for daily system administration functions, particularly call routing and reporting technologies Supports and help Troubleshoot technology issues and reports on resolution Liaison between with business owners (IT,Brand, BPO, etc) Collaborates with SVC peers (internal and partners) to execute workload strategies Requirements Excellent verbal and written communication Demonstrated proficiency in MS Excel, Access, and Enterprise Guide Must be detail oriented with strong organization skill with the ability to manage, prioritize, and multi-task on multiple project work streams. Ability to solve problems at a tactical and functional level, have excellent oral and written communication skills, a solid work ethic and unquestioned integrity. Self-motivating, entrepreneurial spirit with the ability to be resourceful and take initiative. Solid quantitative and communication skills. Excellent organizational skills and superior attention to detail that requires the individual to work in a fast-paced environment that can manage projects and effectively meet aggressive timelines. Interpret complex data and insure the information is extracted to produce meaningful reporting Ability to define problems, collect data, establish facts and draw valid conclusions About Us Harry & David is a leading gourmet gift company and a top 100 Internet Retailer. With a 75-year reputation for genuine farm-to-table freshness and unsurpassed quality, Harry & David is legendary for products such as the Fruit-of-the-Month Club gifts, Royal Riviera Pears, Oregold Peaches, and Moose Munch gourmet caramel popcorn made exclusively in our own confectionery. Why Harry & David? We are the nation's foremost purveyor of gourmet fruit and food gifts through our premier direct marketing and e-commerce techniques. We offer a great corporate culture, competitive salary, and benefits package including medical, dental, and vision. If you love our gourmet food as much as we do, you will also enjoy our generous employee discount on all of our delectable Harry & David products. Harry & David is part of the Family of Brands ().

Keywords: 1-800-FLOWERS.COM, Inc., Medford , Workforce Management/Real Time Operations - Supervisor, Executive , Medford, Oregon