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It Help Desk Technician II

Company: Lithia Motors
Location: Medford
Posted on: March 11, 2019

Job Description:

OverviewLithia Motors, Medford, OregonIT Help Desk Technician IIResponsibilities:The IT Help Desk Technician II is responsible for providing quality technical support and customer service to all customers of the organization. The position includes frequent communication with vendors, internal team members, store users/personnel and external resources. The individual in this position will work in a help desk/call center environment troubleshooting software/hardware issues, performing break/fix tasks, move-add-change tasks and receiving and processing calls/tickets.Job DescriptionLithia Motors, Medford, OregonIT Help Desk Technician IIWork for a Fortune 500 Company right here in the Rogue Valley! If you are a customer service/computer support professional who wants to get your career in gear, come and take the journey with one of the largest and most successful retail automotive teams in the nation.We are committed to growing our company and Growing our People!Responsibilities:The IT Help Desk Technician II is responsible for providing quality technical support and customer service to all customers of the organization. The position includes frequent communication with vendors, internal team members, store users/personnel and external resources. The individual in this position will work in a help desk/call center environment troubleshooting software/hardware issues, performing break/fix tasks, move-add-change tasks and receiving and processing calls/tickets.* Provide computer and phone peripheral support for all locations.* Utilize and perform in a Windows-based environment as well as versions of Microsoft Office Suite.* Create/remove logon credentials from various in-house systems including but not limited to Microsoft Active Directory, Cisco Call Manager, Cisco Unity Voicemail, Third Party Systems and databases.* Monitor email/voicemail messages from customers for assistance by opening trouble tickets for each request.* Answer incoming customer calls and provide assistance by phone in a friendly and professional manner.* Work from a ticket queue to complete work orders in a timely manner to meet department and customer service objectives.* Set-up and install peripherals including but not limited to phones (Cisco IPT), PC's, printers, laptops, monitors/projector units in person or by phone.* Assist with physical PC workstation moves (PC's, monitors, phones, etc).* Assist with training and mentorship of level I Technicians.Qualifications:* AA or BS in Computer Science or a related field preferred.* 2+ years' of hands-on experience as a Help Desk/Call Center Technician.* 2+ years' experience providing Customer Service and support via phone or in person.* 2+ years' experience with Windows OS (XP, 7, 10), Microsoft Office applications with some MAC/Apple iOS experience.* Understanding technical aspects of LAN/WAN networks and VoIP.* Microsoft Certification or completion within 180 days from hire or promotion (MCP, MTA, MCSA, etc).* CompTIA A+ or Network+, desired.* Ability to work rotation schedule for periodic on-call and after-hours support and some field travel.Why Lithia?We are an exciting, dynamic, and highly successful team. We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.We offer a comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:* Medical, Dental and Vision Plans* Paid Holidays & PTO* Short and Long-Term Disability* Paid Life Insurance* 401(k) Retirement Plan* Employee Stock Purchase Plan* Lithia Learning Center* Vehicle Purchase Discounts* Wellness ProgramsHiring Requirements* High School graduate or equivalent, 18 years or older* Possess an acceptable driving record and a valid driver's license in your state of residenceWe are an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

Keywords: Lithia Motors, Medford , It Help Desk Technician II, Engineering , Medford, Oregon

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