Secretary - Cascades East - FT

Company: Sky Lakes Medical Center
Location: Klamath Falls
Posted on: May 24, 2023

Job Description:

Description

POSITION TITLE: Secretary

POSITION SUMMARY:

Under the supervision of the Supervisor and/or Director, this role performs all duties associated with referrals, insurance authorizations, Medical Records and other duties as assigned. Position is responsible for receiving and sending referrals, obtaining prior authorizations, and coordinating transitions of care among care team providers. Position communicates with clinic staff, hospital departments, insurance companies, physicians, and patients.

ESSENTIAL JOB FUNCTIONS:

• Provide a high standard of customer service for clinic staff, physicians, and patients.
• Demonstrate professional and courteous communication skills. Supports a collaborative and cooperative environment in order to facilitate mutual respect and effective interpersonal relations.
• Demonstrate good problem solving and critical thinking skills.
• Review, research and process incoming requests received via fax, medical information exchange applications, and Epic.
• Verify insurance eligibility and benefits for referral purposes.
• Gather clinical data and payer criteria as needed to submit authorization requests via various electronic mediums.
• Track the status of all outgoing referrals to ensure appropriate appointment information and progress notes are received and the referral communication loop is closed.
• Scans incoming records into the EHR and processes medical records requests and releases per protocol.
• Demonstrate competence in relation to the defined mission, vision, values, and strategic plan of the organization. Apparent by ongoing completion of any or all of the following: demonstration of proficiencies, practice of Employee Standards of Excellence, Service Excellence initiatives, and timely completion of Learning modules.
  MARGINAL JOB FUNCTIONS:
  
  • Performs other duties as assigned.
    
    Minimum Requirements
    
    QUALIFICATIONS:
    
    REQUIRED:
    
    Work requires administrative skills and technical training as acquired in two years of college or equivalent work experience in a medical office. Medical terminology is required, as is proficiency with Microsoft Outlook and Excel. Work requires a comprehensive knowledge of hospital and physician referral protocol, as well as hospital policies and procedures normal acquired during two to three years of related experience. Must possess an ability to maintain excellent relationships with internal and external customers. Excellent verbal and written communication skills, including correct grammar usage, is required. Must participate and promote teamwork.
    
    PREFERRED:
    
    Experience processing patient referrals and obtaining insurance authorizations, including knowledge of ICD-10, CPT codes. Experience using electronic medical record system (Epic Information Systems Cadence/Referrals).
    
    TYPICAL PHYSICAL/MENTAL DEMANDS:
    
    Medium physical/mental capabilities required: Must be able to work independently and be self-starting as well as work with physicians, patients/family members and other co-workers courteously. Must be clear thinking and able to maintain a professional attitude and appearance. Able to work with time constraints, high stress situations, and multiple tasks. Must be able to walk/maneuver frequently in and around clinic building. Excellent problem-solving skills required. Must have high degree of accuracy, attention to detail, and an ability to prioritize and organize work demands efficiently. Must be able to follow written and verbal instructions with accuracy.
    
    PAY RANGE: $17.35 - $25.59

Keywords: Sky Lakes Medical Center, Medford , Secretary - Cascades East - FT, Administration, Clerical , Klamath Falls, Oregon