Collections Team Lead

Company: Lithia Motors, Inc.
Location: Medford
Posted on: February 16, 2020

Job Description:

OverviewLithia Motors, Medford, Oregon--Lithia Motors, Inc. embodies a unique blend of talent, leadership, and professionalism in a culture that embraces our Core Values of Earn Customers for Life, Take Personal Ownership, Improve Constantly, and Have Fun. Take your career to new levels with one of the largest and most successful retail automotive teams in the nation.--Responsibilities:The SCFC Collections Lead supports Collection Supervisors by keeping a pulse on performance metrics, providing training for Collectors, monitoring quality control oversight and efficiency, and accurate collection of payment from delinquent SCFC auto loans.

• Support Collection Supervisor through leading, managing, and holding team accountable to performance standards
• Provide goal setting, development, and training for staff.
• Identify team members overall strengths and weaknesses and work with each to consistently improve their individual performance to meet and exceed goals
• Review of each team members collection files on a monthly basis to ensure all requirements for working accounts are consistently being followed
• Monitor and report collection staff activity, such as working accounts and daily call counts
• Manage transitional training for consultants who shift to large load
• Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities
• Contact assigned customers to negotiate payment arrangements on delinquent accounts
• Educate and counsel customers on account terms and payment programs to resolve past due amounts
• Utilize various skip tracing methods and processes to locate customers
• Maintain and ensure accurate, up-to-date customer account information and delinquency status
• Forward severely delinquent accounts to supervisor for repossession review
• Asses processes and workflows; identifies and drives improvement in processes in collaboration with other teammates to improve customer experience and efficiency. Qualifications:
  • PC skills including knowledge of MS Office (Excel, Word, Windows, etc.)
  • Basic knowledge of installment loans and various customer protection laws.--
  • Basic understanding of loan origination documentation preffered.--
  • Prior experience in collections is valuable.Benefits:We offer a comprehensive compensation and benefits package and all the tools you will need to be successful.-- Our offerings include:
    • Medical, Dental and Vision Plans
    • Paid Holidays & PTO
    • Short and Long-Term Disability
    • Paid Life Insurance
    • 401(k) Retirement Plan
    • Employee Stock Purchase Plan
    • Lithia Learning Center
    • Vehicle Purchase Discounts
    • Wellness ProgramsHiring Requirements
      • High School graduate or equivalent, 18 years or older
      • Possess an acceptable driving record and a valid drivers license in your state of residenceWe are an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.--

Keywords: Lithia Motors, Inc., Medford , Collections Team Lead, Accounting, Auditing , Medford, Oregon