Insurance Customer Service Rep

Company: Protectors Insurance
Location: Medford
Posted on: February 17, 2026

Job Description:

Job Description Job Description For over 80 years, Protectors Insurance has been a trusted name in Southern Oregon. As an independent insurance agency, we are committed to protecting our community by providing clients with the right coverage through top-rated carriers. We build relationships on genuine service, fairness, professionalism, and integrity. Our long-tenured team reflects the stability and trust we bring to every client relationship. With a supportive, family-like culture and leadership thats accessible and engaged, this is a place where your work makes an impact and where your career can grow for the long term. Were seeking a professional and motivated Insurance Customer Service Representative to join our team. In this role, youll manage an existing book of business while generating new opportunities through exceptional client service and cross-selling. Youll enjoy a stable, professional environment where collaboration, education, and integrity drive success. Base pay: $22-$25 per hour, based on experience Bonus opportunities based on performance Paid time off (PTO) and paid holidays Health, dental, and vision insurance Retirement plan and disability coverage Tuition reimbursement and ongoing training seminars Career advancement opportunities Professional, team-oriented work environment Mon-Fri schedule with evenings and weekends off If youre ready to join a respected agency where professionalism and purpose go hand in hand, apply today! Benefits Hourly Base Salary Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Disability Insurance Tuition Reimbursement Mon-Fri Schedule Career Growth Opportunities Retirement Plan Evenings off Weekends off Bonus Opportunities Licensing Assistance Work-Life Balance Paid Holidays Professional Development Advancement Opportunities Mentorship Continuing Education Opportunities Ongoing Training Seminars Professional Work Environment Employee Discounts Equipment Provided Office Snacks and Coffee Paid Sick Leave Family Leave Personal Workspace Responsibilities Manage and service a personal lines book of business Write new business and build long-term client relationships Cross-sell additional insurance products and services Handle professional correspondence and client communications Maintain accurate records and documentation in the CRM system Collaborate with team members to ensure excellent client experiences Requirements Active Property and Casualty Insurance License (required) Prior experience in insurance or a related field Proficient in Microsoft Word, Excel, and CRM systems Strong organizational and time management skills Excellent communication and presentation abilities Detail-oriented, professional, and coachable

Keywords: Protectors Insurance, Medford , Insurance Customer Service Rep, Sales , Medford, Oregon